Privacy and Cookie Policy

Effective date: 27.09.2025

TJCoach (“we”, “us”, or “our”) is committed to protecting the privacy and security of the personal data of visitors, customers, and users (“you”). This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. It also explains how we use cookies and similar technologies on our website.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and contact details: name, email address, billing address, phone number.

  • Account information: username, login details, preferences.

  • Transaction information: purchase details, payment confirmation (processed securely by third-party providers).

  • Service-related information: data provided during online consultations, coaching sessions, or when using our digital products.

  • Technical information: IP address, browser type, device information, cookies, and usage data.

  • Marketing preferences: your subscription choices (e.g. newsletter opt-in).

We do not collect or store payment card details; these are processed securely by our payment processors.

2. Legal Bases for Processing

We process personal data on the following legal grounds:

  • Consent: for example, when you subscribe to our newsletter or agree to receive marketing communications.

  • Legitimate interests: where processing is necessary for our business interests and does not override your rights. Our legitimate interests include operating and improving our website, preventing fraud, developing services, and managing customer relationships.

  • Contract: where processing is necessary to perform a contract with you, such as delivering purchased digital products, arranging consultations, or providing coaching services. If you do not provide the required information, we may not be able to deliver these services.

  • Legal obligation: where processing is necessary to comply with the law, for example for tax, accounting, or regulatory purposes. If you do not provide the required data, we may not be able to provide services or continue our business relationship.

3. How We Use Your Information

We may use your personal data to:

  • Provide and deliver our products and services.

  • Manage your orders, payments, and account.

  • Communicate with you regarding your purchases, bookings, or enquiries.

  • Send marketing communications (if you have consented).

  • Improve our website, products, and services.

  • Ensure website security and prevent fraudulent activity.

  • Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Service providers (e.g. payment processors, IT support, hosting services).

  • Professional advisors (e.g. accountants, legal consultants) when necessary.

  • Regulatory authorities where required by law.

If we transfer personal data outside the UK or EEA (for example, to service providers based abroad), we will ensure appropriate safeguards are in place, such as standard contractual clauses.

5. Cookies and Tracking Technologies

5.1 What are cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and provide certain functionalities.

5.2 Types of cookies we use

  • Essential cookies: necessary for the website to function properly (e.g. shopping cart, secure login).

  • Performance cookies: collect information about how visitors use our website (e.g. analytics).

  • Functional cookies: remember your preferences and settings to enhance your experience.

  • Marketing cookies: track browsing habits to deliver relevant advertisements and offers.

5.3 Third-party cookies

We may use third-party services such as Google Analytics or social media plugins, which may set their own cookies to collect data about your interaction with our website.

5.4 Managing cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website.

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g. accounting or tax requirements).

7. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal or contractual obligations).

  • Restrict or object to processing in certain circumstances.

  • Withdraw consent where processing is based on consent.

  • Request data portability (transfer of your data to another provider).

To exercise your rights, please contact us at contact@tjcoach.co.uk or by phone at +44 7763 315921.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

9. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

10. Contact Information

If you have any questions about this Privacy and Cookie Policy or how we handle your data, please contact us at:

TJCoach
Tomasz Janczak
20 Palmer Coart, 5 Pitcher Line
Ashford, Surrey TW15 2DY
United Kingdom
Email: contact@tjcoach.co.uk
Phone: +44 7763 315921

11. Updates to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated “effective date.”

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